Se não tiver a certeza do tamanho certo para si, consulte os nossos guias de tamanhos. Estes encontram-se normalmente numa tabela, última imagem do produto.

Nós percebemos perfeitamente, também mudamos de ideias! Embora o desejássemos, uma vez efectuada a encomenda, não podemos cancelá-la neste momento. No entanto podemos alterar a encomenda ou criar um voucher com o valor para utilizar futuramente na nossa loja.

Se não gostar do seu artigo pode sempre realizar uma troca por outro produto.

You can contact us via Instagram @mrsertha, website chat or via email hello@mrsertha.com. Iremwe will respond to you as soon as possible.

Collections are currently only available at our physical store in Vila Nova de Gaia, Portugal. If you choose the "collection" delivery method, you must collect it at: Largo Joaquim Magalhães 22, 4400-187 Vila Nova de Gaia.

All of our products are certified safe for use by babies and children. Most of our products are made from organic materials and use non-toxic paints. Please check the product description or contact us for more information.

You can enter the tracking code on the CTT website: https://www.ctt.pt/particulares/index

For international shipments, you should use the same tracking code, but also search on the website of your local post office/carrier. For international shipments, CTT often subcontracts other carriers, but the tracking code is the same.

As long as all products are in stock and not on pre-sale, we ship orders within 24 to 48 hours at the most.

If the order is national, you should receive it within 24-48 working hours after shipping.

If the order is for the European Union, you should expect the shipment to arrive between 5 to 7 working days after shipping.

Orders from outside the EU may take more than 15 working days to arrive.

Shipping times may be subject to other conditions beyond our control, such as weather conditions, war conditions and other exceptional cases that may cause delays in shipping orders.

Assim que a sua encomenda for efectuada e paga, receberá uma mensagem de correio eletrónico de confirmação, informando-o de que a nossa equipa de processamento recebeu a sua encomenda e qual é o código de acompanhamento da mesma.

Caso não receba o seu tracking code, por favor contacte-nos para hello@mrsertha.com.

Enviamos para todo o mundo, incluindo as ilhas dos Açores e da Madeira.

As encomendas têm o custo dos portes associado e este vai ser calculado no fim da compra.

Oferecemos ainda portes grátis para Portugal continental e ilhas em encomendas superiores a 60€ e para a União Europeia em encomendas a cima dos 120€.

If you have already received your order and it has a problem or if for some reason you are not satisfied, you can exchange it within 15 days from the invoice date.

To make the exchange, send an email to hello@mrsertha.com, indicating the order number and the reference to be exchanged, so that we can forward your request. Once the email is sent, you can send the item back to our warehouse: 4400-187 Vila Nova de Gaia.

Shipping fees for exchanges are non-refundable, except in cases where returns are due to a defect in the item.

Shipping Refund

If the item is defective, to obtain a refund of the CTT postage, we ask that you send us the invoice with the order, including the postage cost and the company's NIF: 515136417.

Shipping must be done via regular mail (not express mail) and using lower value packaging. The receipt with the tax identification number must be sent together with the order for the refund to be made. We only refund the shipping costs for amounts up to €10.

If you have already received your order and it has a problem or if for some reason you are not satisfied, you can return it within 15 days from the invoice date.

To make a return, you must send the order to Largo Joaquim Magalhães 22, 4400-187 Vila Nova de Gaia. After checking that the products are in good condition/have not been used, we will make the return within 15 working days.

Returns are made in store credit using a code with no expiration date for the value of the products. (not including shipping costs).

Return shipping fees are non-refundable. except in cases where returns are due to a defect in the item.

Shipping Refund

If the item is defective, to obtain a refund of the CTT postage, we ask that you send us the invoice with the order, including the postage cost and the company's NIF: 515136417.

Shipping must be done via regular mail (not express mail) and using lower value packaging. The receipt with the tax identification number must be sent together with the order for the refund to be made. We only refund the shipping costs for amounts up to €10.

Shipping fees for exchanges and returns are non-refundable, except in cases where exchanges/returns are due to a defect in the item.

Shipping Refund

If the item is defective, to obtain a refund of the CTT postage, we ask that you send us the invoice with the order, including the postage cost and the company's NIF: 515136417.

Shipping must be done via regular mail (not express mail) and using lower value packaging. The receipt with the tax identification number must be sent together with the order for the refund to be made. We only refund the shipping costs for amounts up to €15.